1) Where:https://sunnyville.uk.arbor.sc/?/guardian-ui/overview/id/679/ 2) What:Changing guardian contact details cannot be done from the student's profile page at all. You need to click further into the guardian's profile page to edit mobile numbers, for example.On the student's profile page, it looks as though the function is there in the slideover to edit details - however, you have to click further onto the guardian's name to edit. This is not obvious.Please see from the video, a typical path that demonstrates the logic that admin might take to get to the guardian's profile: http://g.recordit.co/IWQEtpc9K0.gif 3) Why:please aim to include:
Why are they doing that task? Wanting to edit the guardian's details of that parent by accessing the student profile first.
What task are they trying to accomplish but can’t? Editing quickly from the student's page.
What do they currently have to do instead? Head to the guardian's profile page or head to the data quality dashboard.
How does solving this problem add value to our users and to our business? Saving time for staff editing these details.
How time critical is this problem? Relatively time critical e.g. 2 weeks, since census is coming up.
How does solving this problem help us mitigate risks or open up new opportunities? It's about the logical pathways and usability > saving time also is a huge factor in everyday client satisfaction.
4) WhoTeacher/Admins5) How: